PRIVACY POLICY
Privacy Statement
Caoine Counselling and Psychotherapy
At Caoine Counselling and Psychotherapy, your privacy and the confidentiality of your personal information are of the utmost importance. This privacy statement outlines how we collect, use, store, and protect your information in line with the General Data Protection Regulation (GDPR) and best ethical practices in psychotherapy.
Who We Are
Caoine Counselling and Psychotherapy is a private mental health and bereavement support practice based in Co. Roscommon, Ireland. We provide therapeutic services to individuals, including support for grief, trauma, suicide recovery, and mental health wellness.
What Information We Collect
We collect personal data that is necessary to provide safe and effective therapeutic services, including:
- Name, contact details (phone, email, address)
- Emergency contact information
- Relevant medical and mental health history
- GP details (where applicable)
- Session notes (kept securely and confidentially)
- Referral information (if applicable)
How Your Information is Used
Your personal data is used solely for the purposes of:
- Providing therapeutic services
- Managing appointments and communications
- Ensuring safety and continuity of care
- Meeting legal and ethical obligations
Consent
Your information will never be used for marketing purposes without your explicit consent.
We will get your written consent, should we need to share information with a third party (GP, Psychiatrist, etc)
Confidentiality and Exceptions
All information shared in therapy is strictly confidential. However, confidentiality may be ethically and legally breached in the following situations:
- If there is a risk of serious harm to yourself or others
- If there is a disclosure of child or vulnerable adult abuse
- If required by law (e.g., by court order)
In such cases, where possible, we will discuss this with you in advance.
Data Storage and Security
Your personal information is stored securely (digitally and/or in locked filing systems).
Electronic records are protected by encryption and password security.
Only the therapist and authorised personnel have access to your data.
Session notes are kept for a maximum of 7 years (in line with Irish professional guidelines) and then securely destroyed.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for use of your data
- Lodge a complaint with the Data Protection Commission (Ireland)
To exercise any of these rights, please contact us directly at:
info@caoine.ie
Website and Online Communications
If you contact us via the website contact form, email, or phone, your information will be used only to respond to your enquiry and manage appointments.
The Caoine website uses basic cookies to enhance user experience. You will be informed of this upon visiting the site.
We do not collect or store website user data for analytics or marketing unless explicitly stated and agreed to.
Updates to This Privacy Statement
This privacy statement may be updated periodically to reflect changes in legislation or professional practice. The latest version will always be available on our website.
Contact Information
If you have any questions or concerns about your privacy or how your data is handled, please contact:
Caoine Counselling and Psychotherapy
📍 Co. Roscommon, Ireland
📧 info@caoine.ie
📞 089 949 3344